At Coaching by Lindsay, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, or use our coaching services.

We aim to handle your information responsibly, transparently and in accordance with applicable privacy laws, including Quebec's Act respecting the protection of personal information in the private sector and other applicable Canadian privacy legislation.

This Privacy Policy applies to Coaching by Lindsay, operated by:
Website: https://coachingbylindsay.com/
Email: lindsay@coachingbylindsay.com

For questions about this Privacy Policy or how your personal information is handled, you may contact our Privacy Officer using the details provided in Section 12.

The information we collect depends on how you interact with us and which coaching services you use.

We may collect personal information that you voluntarily provide, including:

• Contact information: Your name, email address, telephone number and other contact details.
• Coaching and account information: Your training goals, athletic background, experience, race schedule, availability and coaching preferences.
• Training and performance information: Training logs, workouts, race results, performance metrics, training feedback and recovery information.
• Health-related information: Information you choose to share about injuries, pain, medical limitations, pregnancy, postpartum recovery, menstrual cycles or other factors relevant to your training. We aim to collect only the information reasonably necessary to provide appropriate coaching.
• Payment and transaction information: Subscription details, payment status, billing records and transaction history. Payment card details may be collected and processed directly by our payment provider.
• Communications: Emails, messages, feedback, questionnaires, consultation notes and other communications you have with us.
• Marketing preferences: Your preferences regarding newsletters, updates, testimonials or other optional communications.

You are not required to provide every type of information listed above. However, if you choose not to provide information necessary for a particular service, we may be unable to provide that service appropriately.

When you visit our website, certain information may be collected automatically, depending on the website's configuration and the technologies we use. This may include:

• IP address and general device or browser information.
• Pages visited, interactions with the website and approximate visit duration.
• Referring websites and basic usage information.
• Cookie identifiers and similar technical information, where applicable.

We use this information to operate, maintain, protect and improve our website. We will provide appropriate notice and obtain consent where required for non-essential tracking technologies.

We collect and use personal information for specific and legitimate purposes, including:

• Responding to enquiries and assessing whether our coaching services are suitable for you.
• Establishing and managing coaching relationships.
• Developing and adapting training plans and strength programs.
• Monitoring training progress and providing feedback.
• Communicating with you about workouts, scheduling, races and coaching services.
• Processing payments, managing subscriptions and handling billing enquiries.
• Managing our business, maintaining records and meeting legal obligations.
• Maintaining website functionality, security and performance.
• Understanding how visitors use our website and improving its content and usability.
• Sending optional marketing communications where permitted and in accordance with your preferences.
• Establishing, exercising or defending legal claims when necessary.

We will not use your personal information for a materially different purpose without taking the steps required by applicable law, including providing notice or obtaining additional consent where necessary.

Some information shared during coaching may be sensitive, particularly information about injuries, medical conditions, menstrual cycles, pregnancy, postpartum recovery or other personal health circumstances. We recognize that this information requires particular care.

Where required, we will obtain your express consent before collecting, using or disclosing sensitive personal information. We will use such information only for the purposes explained to you and in accordance with applicable law.

You may choose how much personal information you share with us. However, withholding information that materially affects your training may limit our ability to tailor your programming appropriately.

We do not sell athletes' personal health information or use it for unrelated advertising purposes.

We do not sell your personal information. We may disclose personal information to the following categories of recipients when necessary for the purposes described in this Policy:

We may use third-party services to help deliver our coaching and operate our business. Depending on the services we use, these may include:

• TrainingPeaks: Training plans, workout data, performance tracking and athlete-coach communication.
• WhatsApp: Coaching messages and other communications you choose to conduct through the platform.
• Payment processors: Subscription billing and payment processing.
• Website and hosting providers: Website operation, maintenance and security.
• Email, scheduling and communication providers: Managing enquiries, appointments and business communications.
• Analytics or marketing providers: Understanding website usage or delivering permitted marketing communications, where these tools are enabled.

These providers may process information on our behalf or under their own applicable privacy terms. We will take reasonable steps to select appropriate providers and protect information shared with them.

We will update this Policy if our material data-sharing practices change.

Where you have agreed to a collaborative coaching arrangement, we may share relevant information with another coach or professional involved in providing your services, to the extent authorized and necessary. We will seek any additional consent required before sharing sensitive information or disclosing it for a new purpose.

We may disclose information when required or authorized by law, to comply with a valid legal process, to protect rights and safety, or in connection with a business transaction where permitted by law and appropriate safeguards are in place.

We are based in Quebec, Canada. However, some of the technology platforms and service providers we use may store or process information in other Canadian provinces or in other countries.

When personal information is transferred outside Quebec, we will comply with applicable legal requirements. These may include conducting a privacy impact assessment, evaluating the protection available in the destination jurisdiction, and entering into appropriate written agreements before the transfer takes place.

Personal information processed in another jurisdiction may be subject to the laws and lawful access requirements of that jurisdiction.

We will take reasonable steps to ensure that information transferred to service providers receives appropriate protection.

Our website may use cookies or similar technologies to support functionality, understand website traffic, remember preferences or measure marketing performance.

Cookies are small data files that a website may store on your device. Depending on the website configuration, we may use:

• Essential cookies: Necessary for basic website functionality or security.
• Analytics cookies: Used to understand how visitors interact with the website.
• Marketing cookies: Used to measure advertising performance or support marketing activities, if enabled.

Where required, non-essential cookies or similar tracking technologies will not be activated until you provide the necessary consent. You may be able to manage your preferences through our cookie settings or your browser.

Disabling certain cookies may affect website functionality.

We will provide additional information about specific cookies and third-party tracking tools where applicable.

We take reasonable administrative, technical and physical measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use or modification.

Depending on the nature of the information and how it is handled, these measures may include:

• Limiting access to personal information to people who need it for legitimate purposes.
• Using appropriate account security and authentication practices.
• Selecting third-party platforms with suitable security and privacy protections.
• Maintaining appropriate procedures for storing, retaining and disposing of information.
• Reviewing our privacy practices as our business and technology change.

No method of electronic storage or transmission is completely secure. We cannot guarantee absolute security, but we will take appropriate steps to protect the information entrusted to us.

If a confidentiality incident occurs, we will assess and respond to it in accordance with applicable law. Where legally required, we will notify affected individuals and the relevant authorities, and take reasonable steps to reduce the risk of harm.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet legal and accounting obligations, resolve disputes and protect legitimate business interests.

Retention periods may differ depending on the type of information and the reason it is held.

For example:

• Coaching and training records may be retained during the coaching relationship and for an appropriate period afterward.
• Payment and transaction records may be retained for the periods required by applicable tax and accounting laws.
• Enquiry and communication records may be retained as needed to respond to requests and maintain business records.
• Marketing contact information may be retained until you withdraw consent or it is no longer needed for the relevant purpose, subject to applicable requirements.

When information is no longer required, we will securely destroy it or anonymize it where legally permitted and where the applicable standards can be met.

Subject to applicable law and any lawful exceptions, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate, incomplete or outdated information.
• Withdraw consent to certain uses or disclosures of your information.
• Request information about how your personal information is collected, used or disclosed.
• Request the cessation of certain uses or disclosures, or the deletion of information where applicable.
• Obtain a copy of certain computerized personal information in a structured, commonly used technological format where the law provides that right.
• Submit a complaint about our privacy practices.

Withdrawing consent may affect our ability to continue providing certain coaching services, particularly where the information is necessary for the service. We will explain any material consequences when responding to your request.

To exercise your rights, contact our Privacy Officer using the details in Section 12. We may need to verify your identity before responding.

We will respond within the time required by applicable law.

Our coaching services may be available to young athletes where appropriate and agreed upon.

When personal information relates to a minor, we will take additional care to handle it appropriately and obtain consent from a parent, guardian or the young person when required by applicable law, taking into account the young person's age, maturity and the nature of the information.

Parents and guardians should contact us if they have questions about a young athlete's information or wish to exercise applicable privacy rights on the athlete's behalf.

We do not knowingly collect personal information from children for unrelated marketing purposes.

The person with the highest authority within our business is responsible for the protection of personal information, unless this responsibility has been formally delegated as permitted by law.

Privacy Officer: Lindsay Webster
Email: lindsay@coachingbylindsay.com

Please contact us if you have questions about this Policy, wish to access or correct your personal information, want to withdraw consent where applicable, or wish to make a privacy complaint.

We will review complaints and take reasonable steps to address them.

If you are not satisfied with our response, you may contact the Commission d'accès à l'information du Québec (CAI) or another applicable privacy regulator.

CAI website: https://www.cai.gouv.qc.ca/

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal obligations. The latest version will be published on our website with its updated date. If we make a material change, we will provide notice through an appropriate method. Where required by law, we will obtain additional consent before applying a material change to the collection, use or disclosure of your personal information. We encourage you to review this Policy periodically.

If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact:

Coaching by Lindsay
Lindsay Webster

lindsay@coachingbylindsay.com

We appreciate the trust you place in us and are committed to treating your personal information with care and respect.

Having a big sale, on-site celebrity, or other event? Be sure to announce it so everybody knows and gets excited about it.

Are your customers raving about you on social media? Share their great stories to help turn potential customers into loyal ones.