Welcome to Coaching by Lindsay. These Terms and Conditions explain the terms that apply when you use our website or engage our coaching services. Please read them carefully before purchasing or beginning coaching.
Coaching by Lindsay provides personalized athletic performance coaching for runners, trail runners, obstacle course racers (OCR) and other endurance athletes.
In these Terms and Conditions, “Coaching by Lindsay,” “we,” “us” and “our” refer to Lindsay Webster and Graham Roberts, operating as Coaching by Lindsay.
Email: lindsay@coachingbylindsay.com
Website: https://coachingbylindsay.com/
“You,” “your” and “Athlete” refer to any individual who purchases or receives our coaching services. These Terms and Conditions apply together with any individual Statement of Work, coaching agreement or service description agreed upon with you. Where a Statement of Work contains specific details about your coaching package, fees or deliverables, those details will apply to that package. Mandatory rights under applicable law always take precedence over inconsistent contractual terms.
Our services may include, depending on the coaching package purchased:
The specific services included in your package, their frequency and any applicable fees will be outlined in your Statement of Work or other written service agreement.
Additional services, including in-person race support, travel, accommodation and other expenses, are not included unless expressly agreed upon in writing. Any additional fees and expenses must be agreed upon before they are incurred.
We aim to provide individualized, thoughtful coaching that adapts to your goals, training response, feedback and life circumstances. The exact programming and support provided may evolve as your needs change.
We will use reasonable care and skill in providing the coaching services described in your agreement.
We will aim to:
Coaching is a collaborative process. Effective programming depends on open communication, accurate feedback and reasonable participation from both the coach and the athlete.
We cannot guarantee that every message will receive an immediate response. Response times may vary due to coaching commitments, travel, competitions, illness, technical issues and other circumstances. Your individual coaching agreement may establish more specific communication expectations.
Coaching services are not an emergency service. If you experience a medical emergency, seek appropriate emergency assistance rather than waiting for a response from your coach.
By engaging our services, you agree to:
You are responsible for deciding whether you are fit to undertake a particular workout or competition. If you are unsure whether an activity is safe for you, stop and seek advice from an appropriate healthcare professional. You should not conceal symptoms, injuries or other information that could materially affect training recommendations.
Athletic training involves inherent risks. Running, trail running, obstacle course racing, strength training and endurance events may involve falls, collisions, environmental exposure, overexertion, dehydration, illness and other hazards. Serious injury or death is possible. By participating in training or competitions, you acknowledge that these activities carry risks and that your participation requires reasonable judgment and care.
Coaching by Lindsay provides athletic performance coaching, not medical diagnosis or treatment. Unless expressly provided by an appropriately qualified professional under a separate arrangement, our services do not replace advice from a physician, physiotherapist, registered dietitian, psychologist or other healthcare professional.
Training plans, exercise recommendations and educational materials are not a substitute for individualized medical advice. We do not diagnose or treat injuries, prescribe medication or guarantee that an exercise is appropriate for every medical condition.
You should seek appropriate professional advice before beginning or materially changing your training when necessary, particularly if you have a relevant medical condition, are recovering from an injury or surgery, are pregnant or postpartum, or have other circumstances requiring clinical guidance.
Stop exercising and seek appropriate medical attention if you experience concerning symptoms, including chest pain, fainting, unusual shortness of breath or severe or worsening pain.
We will take reasonable care when providing our services. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including any applicable restrictions concerning bodily injury.
Our objective is to help you develop as an athlete and pursue your performance goals. However, athletic performance is affected by many factors, including training consistency, recovery, genetics, health, nutrition, environmental conditions, competition circumstances and individual responses to training.
We do not guarantee any particular race result, finish time, ranking, qualification, selection, personal best, injury-free outcome or other performance result.
Any goals, estimates, projections or examples discussed during coaching are intended to support planning and decision-making, not to guarantee future outcomes.
Your coaching fees, payment schedule, applicable taxes and any additional charges will be specified in your Statement of Work or at checkout before you commit to the relevant purchase.
Unless otherwise stated in writing:
We will not introduce an unagreed fee or make a price change contrary to applicable law. Any permitted changes to subscription fees will be communicated in advance, together with any applicable rights to refuse the change or cancel the service.
Nothing in this section limits any refund, cancellation or other rights you may have under applicable consumer-protection legislation.
You may request cancellation of an ongoing coaching subscription by using the cancellation method made available through our website or by contacting us at lindsay@coachingbylindsay.com. Where required by applicable law, an online subscription that can be cancelled without cause will have an accessible and easy-to-find online cancellation mechanism. We will confirm receipt of your cancellation request and explain when the cancellation takes effect. Cancellation will be handled in accordance with your service agreement and applicable law. We will not impose a cancellation fee, notice period or future payment obligation where prohibited by law. Any outstanding amounts lawfully due for services already provided or expenses properly incurred under your agreement may remain payable, subject to applicable cancellation and refund rules.
Unless otherwise required by law or expressly agreed in writing, fees for services already delivered are not refundable merely because you change your goals, decide not to train, miss sessions or choose not to use the programming provided.
This does not limit any mandatory statutory refund or cancellation rights. Where a refund is required, it will be provided in accordance with applicable law.
If you need to pause coaching due to injury, illness, pregnancy, postpartum recovery, personal circumstances or another reason, please contact us to discuss possible arrangements. A pause is not automatic and may depend on your coaching package, scheduling and any applicable legal requirements. We will confirm any agreed pause, its duration, billing arrangements and restart date in writing.
We may suspend or terminate services where reasonably necessary, including in cases of serious misconduct, non-payment, a breakdown in the coaching relationship or circumstances that make continued service inappropriate or impracticable. Where reasonably possible, we will provide notice and an opportunity to address the issue. Any suspension or termination, and any resulting charges or refunds, will be handled in accordance with the agreement and applicable law. We will not use this provision to avoid mandatory contractual or consumer obligations.
Your Statement of Work may specify the number and duration of coaching sessions included in your package.
Unless otherwise agreed in writing, sessions should be scheduled in advance. If you need to reschedule, please provide reasonable notice. Where a session is missed, cancelled or needs to be rescheduled, we will apply the arrangements specified in your coaching agreement, subject to applicable law.
Coaching communication is provided through the channels agreed upon with you. WhatsApp, email, TrainingPeaks and similar services may experience outages, delays or technical problems outside our control. You should not rely on these platforms for emergency assistance or assume that messages will be monitored continuously.
Race-day support and in-person coaching may be available by prior arrangement. Before any additional race support is booked, we will agree in writing on the services to be provided, applicable fees, travel arrangements and responsibility for expenses. Race support may be affected by event rules, access restrictions, weather, transportation disruptions, illness and other circumstances beyond our control. We will communicate material changes where reasonably possible. You remain responsible for complying with event rules, following safety instructions and making appropriate decisions during training and competition.
Unless otherwise agreed in writing, training plans, strength programs, written resources, educational materials, videos, website content, graphics and other materials created or supplied by Coaching by Lindsay remain the intellectual property of their respective owners.
We grant you a limited, non-exclusive, non-transferable right to use materials supplied as part of your coaching package for your own personal training.
You may not, without prior written permission:
Nothing in this section transfers ownership of your own original content or restricts rights that cannot lawfully be restricted.
Third-party platforms and materials remain subject to their respective owners' terms and intellectual property rights.
We respect the privacy of our athletes and handle personal information in accordance with our Privacy Policy and applicable law.
To provide coaching, we may need information such as your contact details, training history, performance data, goals and information about injuries, health or recovery that you choose to share.
We use personal information only for appropriate purposes, including delivering and managing coaching services, communicating with you, processing payments and meeting legal obligations.
We may use third-party platforms, including TrainingPeaks, WhatsApp, scheduling tools and payment processors, to provide our services. Their handling of information is also subject to their own applicable terms and privacy practices.
We take reasonable measures to protect personal information and limit access to people who need it for legitimate business purposes. No method of electronic communication or storage can be guaranteed completely secure.
Please refer to our separate Privacy Policy for more information about the information we collect, how it is used and disclosed, how long it is retained, and how to exercise your privacy rights.
We will not publish identifiable athlete information, photographs, testimonials or personal training stories for marketing purposes without the permission required by applicable law.
Our services may depend on third-party products and platforms, including TrainingPeaks, WhatsApp, payment providers, scheduling services and other software.
We do not own or control these third-party services. Their availability, functionality, privacy practices and terms are determined by their respective providers.
We are not responsible for interruptions or changes caused by a third-party provider to the extent permitted by law. However, this does not remove any obligations we have to you concerning the coaching services we have agreed to provide.
Your use of third-party services may be subject to separate terms and privacy policies.
You agree to use our website lawfully and not to:
We aim to keep the website accurate and available but cannot guarantee uninterrupted access or that every item of website content will always be error-free.
Website content is provided for general informational purposes and does not, by itself, create a coaching relationship or replace the terms of an individual coaching agreement.
To the extent permitted by applicable law, Coaching by Lindsay is not responsible for losses arising solely from circumstances outside our reasonable control, including third-party platform outages, event cancellations, weather conditions or decisions made independently by an athlete contrary to coaching guidance.
We remain responsible for our own obligations and any liability that cannot lawfully be excluded or limited.
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross fault, bodily injury or any other matter for which exclusion or limitation is prohibited by applicable law.
Nothing in these Terms removes consumer rights or remedies that cannot legally be waived.
If circumstances beyond our reasonable control materially affect our ability to provide services, we will make reasonable efforts to notify you and discuss appropriate alternatives.
Such circumstances may include serious illness, natural disasters, major transportation disruptions, government restrictions, widespread technology outages or other unforeseen events.
Where services cannot be provided, any rescheduling, suspension, termination or refund will be handled in accordance with your agreement and applicable law.
We may update these Terms from time to time to reflect changes to our services, business practices or legal obligations.
The current version will be published on our website with its effective date.
Changes will not retroactively remove rights you have already acquired or alter an existing agreement in a way that is prohibited by law. Where a change affects an existing coaching relationship, we will provide any notice, consent or cancellation rights required by applicable law.
If a material change requires your agreement, we will seek that agreement before applying the change to your existing services.
These Terms are intended to be governed by the laws applicable in Quebec and the applicable federal laws of Canada, subject to any mandatory laws that apply to your particular circumstances.
If a concern arises, we encourage you to contact us first so we can attempt to resolve it constructively.
Nothing in these Terms prevents you from exercising any right to bring a complaint, pursue a legal remedy or access a tribunal or court where permitted by applicable law.
Any dispute-resolution provision will be interpreted subject to mandatory consumer-protection laws and applicable rules concerning jurisdiction.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision on one occasion does not automatically waive the right to enforce it later.
These Terms, together with your Statement of Work and any other expressly incorporated written agreement, describe the contractual arrangements applicable to your coaching services. They do not override mandatory statutory rights.
You may not transfer your coaching subscription or rights to another person without our prior written agreement, subject to applicable law.
If you have questions about these Terms and Conditions, your coaching agreement, payments or cancellation, please contact:
Coaching by Lindsay
Email: lindsay@coachingbylindsay.com
We will make reasonable efforts to respond to enquiries promptly.
Thank you for choosing Coaching by Lindsay. We look forward to supporting your athletic development and helping you pursue your goals.
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